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CCAF STUDENT INFORMATION SYSTEM (SIS) MIGRATION FREQUENTLY ASKED QUESTIONS

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 When will the CCAF system be restored and operational for students and installation Education Centers?

CCAF is operational and able to provide a wide range of education programs and pathways for students. CCAF is still working to resolving some of the technical and software issues encountered after transition to the Air University Student Information System. 

 Where can I view my student record, degree progress, and unofficial transcripts?

The AU SIS website.  The Print Documents tile displays unofficial transcripts, and the My Graduation Requirements tile provides degree progress.  

 Is the CCAF prioritizing requests?

The CCAF has designated certain requests as priority. Reasons for a priority request include but are not limited to: Senior Master Sgt. promotion board, delayed promotion, commissioning programs, developmental special duty, retirements and separations.

 What is being done to address concerns with CCAF transcripts and graduations?

Air University has initiated a task force to address issues Community College of the Air Force students are having with transcripts, graduations and communications following its move to the AU Student Information System.

 Who do I contact for urgent concerns?

Students serving in the DAF on active duty, Air National Guard, or Air Force Reserves should contact the local education office. Retired or separated students may submit a ticket via ServiceNow. See instructions HERE.

ADDITIONAL INFORMATION

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 How do I submit a ServiceNow ticket to CCAF?

To submit a Service Now ticket to CCAF, click on this link: https://auservicedesk.af.edu/education?id=edu_home

CCAF Transcripts - Frequently Asked Questions

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 How long does it take to receive an official transcript?

Transcripts can take up to 90 days for some non-priority requests. 

 How do I apply civilian credits to my CCAF transcript?

Instructions on sending transcripts to the CCAF are located HERE

 How much time should I allow for my record to be updated?

Current processing times for inbound transcripts is approximately 150 days.

 Do I need to send CLEP/DSST transcripts to the CCAF?

All DANTES-funded CLEP and DSST exams are automatically electronically sent to the CCAF.  However, if an exam is a retest or funded by other sources, an official transcript from Prometric (DSST) or College Board (CLEP) is required.  Your local CCAF advisor can help you decide what action to take.

General Education Mobile (GEM) Program - Frequently Asked Questions

View the General Education Mobile Brochure

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 What is the General Education Mobile (GEM) program?

GEM is a partnership between CCAF and regionally accredited academic institutions to provide online freshman/sophomore level general education courses good for CCAF credit

 I have partially completed my CCAF general education requirements, can I still participate?

Yes, students can use the GEM program to take one to all five general education courses -- written communication, mathematics, oral communication, humanities, and social science

 Do I have to complete all my general education with one GEM school?

No, students do not have to complete all their general education requirements with one GEM school – this is one key feature of the GEM program

 What if I PCS or deploy during the middle of my class?

Students who have internet connection can continue to take their GEM course anytime, anywhere in the world - this is another key feature of the GEM program

 How will CCAF know I’ve taken GEM courses to complete my CCAF degree requirements?

Students must order a transcript from their GEM school to be sent to CCAF/DESS, 100 South Turner Blvd, MaxwellGunter AFB, AL 36114; please allow 45 days for your coursework to appear on your CCAF Web Progress Report

 Will my GEM coursework transfer to another university?

Yes, in most cases

 Will my GEM coursework transfer to an AU-ABC program?

Yes, in most cases! Many GEM partner schools are also AU-ABC partner schools

 Where can I find more information about GEM?

Visit the local Education & Training Services Office, CCAF homepage, or Air Force Virtual Education Center for more information

 Do I need to visit my base Education & Training Services Office to enroll?
  • The Education & Training Services Office is your first contact for any GEM questions or information
  • GEM information can be accessed via the Air Force Virtual Education Center
 How do I apply for TA?

Visit your Education & Training Services Office and/or on Air Force Virtual Education Center for more AF TA information

Air University Associate to Baccalaureate Cooperative (AU-ABC) Program - Frequently Asked Questions

View the Associate-to-Baccalaureate Brochure

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 What is the Air University Associate to Baccalaureate Cooperative (AU-ABC) program? 

The AU-ABC program links CCAF AAS students and graduates to online accredited civilian academic institutions that offer baccalaureate level educational opportunities to Air Force enlisted personnel   

 Why was the AU-ABC program created?

To offer baccalaureate degree opportunities to CCAF students and graduates that maximize military credit application 

 Do I need to visit my base Education & Training Services Office to enroll?
 How do I enroll in AU-ABC?
  • First, students search for an AU-ABC school that meets their needs and preferences on the AFVEC
  • Then students must contact their school of choice to fill out appropriate application/paperwork 
 How do I apply for Air Force Tuition Assistance (AF TA)?

Visit your Education & Training Services Office and/or on AFVEC Resources for more AF TA information

 What are the differences between CAT I, CAT II and CAT III AU-ABC Programs?
  • AU-ABC CAT I Program - Program designed for Airmen with a Community College of the Air Force (CCAF) associate in applied science (AAS) degree.  These CCAF graduates are guaranteed that no more than 60 SH of additional credit will be required to complete a baccalaureate degree
     
  • AU-ABC CAT II Program - Program designed primarily for Airmen who are currently enrolled in a CCAF AAS degree program.  Partnering institutions will identify prerequisite coursework (no more than three courses/nine SH) the CCAF student needs to complete as part of their CCAF General Education and Program Elective requirements.  These courses would simultaneously fulfill both the CCAF AAS and AU-ABC degree requirements.  Upon completion of his/her CCAF degree, the student would be guaranteed that no more than 60 SH of additional credit will be required to complete an AU-ABC baccalaureate degree; provided the student completed the specific prerequisite coursework
     
  • AU-ABC CAT III Program - Program which requires CCAF AAS graduates to complete more than 60 SH of credit beyond the AAS but meet all other AU-ABC specifications.   
 Who can participate in the AU-ABC program?

Airmen must be currently serving in the active duty Air Force, Space Force, Air Force Reserves or Air National Guard. Degree requirements may be completed after a student retires or separates from the Air Force  

 Which Schools/Colleges/Universities are AU-ABC Partners?