Capt. Paulina Morales, an Aircraft Maintenance Officer by trade, is working for Apple Inc., at their corporate location in Austin, Texas.

Capt. Paulina Morales, an Aircraft Maintenance Officer by trade, is working for Apple Inc., at their corporate location in Austin, Texas. She works in Worldwide Operations, in the Americas Outbound Logistics team, as a Regional Supply Manager for the retail route to market. This involves managing the supply chain and distribution of retail products for the 305 Apple retail stores in the U.S., Canada, and Mexico. This entails liaising with Apple’s distribution centers, contracted freight carriers, and the Apple retail store operations teams to get Apple products on the shelves at Apple retail stores for purchase. Recently, she planned and executed the supply chain and distribution strategy for the new product launch of the iPhone 12, HomePod Mini, and Series 5 Apple Watch to all of the North American retail stores. Unfortunately, one day prior to the release of iPhone 12, one of the contracted FedEx freight trucks and all of its cargo was completely destroyed in an accident. Capt. Morales was then responsible for planning the recovery strategy to deliver these associated products on time to guarantee a delightful Apple customer experience. She does this all in a “Work from Home” environment.